Terms and Conditions – zc111 Online Gaming Platform

1. General Terms

These Terms and Conditions ("Terms") govern the relationship between zc111 ("the Platform", "we", "us") and you ("the User", "you") in relation to your use of all products and services available at zc111.win. This includes Casino, Live Casino, Sports Betting, Bingo and any other games or features accessible through your account.

By registering an account, accessing any page of the zc111 platform or placing any bet or wager, you confirm that you have read, understood and accepted these Terms in full. If you do not agree with any part of these Terms, you must not use the platform.

These Terms are written in English. In the event of any inconsistency between a translated version and the English version, the English version takes precedence.

2. Account Registration

To use the zc111 platform, you must register a personal account. When registering, you agree to:

• Provide accurate, current and truthful information during registration and keep that information up to date.
• Register only one account in your name. Holding multiple accounts, whether under the same or different details, is strictly prohibited.
• Not register on behalf of another person or allow any other person to use your account.
• Be at least 18 years of age at the time of registration and at all times during your use of the platform.
• Not register if you have been previously excluded from the platform voluntarily or by decision of zc111.

zc111 reserves the right to refuse registration or close an account at any time where we have reason to believe that registration conditions have not been met. You are responsible for maintaining the confidentiality of your login credentials. Any activity carried out through your account while logged in is your responsibility, whether or not it was authorised by you. If you suspect unauthorised access to your account, contact support immediately through the in-platform live chat or by emailing [email protected].

Your account is personal and non-transferable. You may not sell, gift or transfer your account or any funds within it to another party.

3. Identity Verification (KYC)

zc111 is required to verify the identity of account holders before processing withdrawals. This is standard practice for online gaming platforms and protects both users and the platform against fraud and identity misuse.

You will be required to submit the following before your first withdrawal is processed:

• CNIC (Computerised National Identity Card): A clear photo or scan of both sides of your CNIC. This confirms your identity and age (18+).
• Proof of payment method: Confirmation that the payment method used for deposits is registered in your name (e.g., JazzCash or Easypaisa account confirmation matching your CNIC name).
• Additional documentation: In some cases, zc111 may request additional verification documentation. If requested, you must provide this within the timeframe specified by the support team.

Failure to complete verification within a reasonable timeframe may result in temporary restriction of withdrawal access. Verified accounts remain verified unless personal details change, in which case re-verification may be requested.

4. Deposits

Deposits to your zc111 account are made in Pakistani Rupees (PKR). The following payment methods are supported:

• JazzCash mobile wallet
• Easypaisa mobile wallet
• Raast instant payment system
• Bank Transfer (IBFT)
• Debit and credit cards

All deposits are credited in PKR with no currency conversion. Minimum and maximum deposit amounts vary by payment method and are displayed in the cashier at the time of deposit. Deposit processing times depend on your chosen method – mobile wallet deposits (JazzCash, Easypaisa) typically credit within seconds to a few minutes. Bank transfers may take longer depending on the originating bank's processing schedule.

zc111 does not accept deposits from third parties. Funds must originate from a payment method registered in your own name. Deposits identified as originating from unverified or mismatched sources may be held pending verification and may be returned to the source method rather than credited to your gaming balance.

zc111 does not charge fees on deposits. Your payment provider may apply their own transaction fees, which are outside our control.

5. Withdrawals

Withdrawals can only be processed after your account has been verified (see Section 3). Withdrawal requests are processed to the same payment method used for your most recent deposit where possible. If the deposit method is no longer available, an alternative verified method in your name will be required.

Minimum and maximum withdrawal amounts are shown in the cashier. Processing times are as follows:

• JazzCash / Easypaisa: Typically processed within 24 hours of approval. Funds usually arrive quickly after processing.
• Raast / Bank Transfer: Typically 1–3 business days depending on receiving bank.
• Cards: 3–5 business days depending on card issuer.

zc111 reserves the right to carry out additional verification checks before approving withdrawal requests. This may extend processing time but is done to protect account security. You will be notified through your account if additional information is required.

Funds deposited and not used for wagering may be withdrawn subject to standard verification. Active bonus balances must meet wagering requirements before the bonus-related portion of your balance is eligible for withdrawal.

6. Bonuses and Promotions

zc111 offers various promotional offers from time to time, including welcome bonuses, reload bonuses, free bet credits, bingo free tickets and seasonal promotions. The following conditions apply to all bonuses unless specific promotion terms state otherwise:

• Wagering requirements: All bonuses are subject to wagering requirements. You must wager the bonus amount (and in some cases, the deposit amount) a specified number of times before any resulting balance can be withdrawn. The specific multiplier for each promotion is stated on the Promotions page.
• Eligible games and markets: Not all games or betting markets contribute equally to wagering requirements. Casino slots typically contribute 100%. Live casino, table games and sports betting may contribute at a lower rate or not at all depending on the specific promotion. Contribution rates are specified in individual promotion terms.
• Expiry: Bonuses have an expiry period after activation. If wagering requirements are not met within the expiry window, the bonus and any winnings generated from it will be forfeited. Expiry periods are stated on each promotion.
• One bonus at a time: Only one bonus can be active at a time per account. You cannot combine or stack multiple bonuses unless a specific promotion explicitly states that combination is permitted.
• Opt-in: Some bonuses require explicit opt-in before qualifying deposits or wagers are made. Retroactive bonus claims for activity before opt-in are not accepted.

zc111 reserves the right to modify, suspend or withdraw any promotion at any time. Where a promotion is withdrawn, users who have already opted in and deposited will be able to complete existing wagering requirements under the terms that applied at the time of opt-in.

7. Betting Rules

The following general rules apply to all sports bets placed on zc111. Product-specific rules (cricket markets, football rules, esports settlement) are available on the relevant sports section of the platform.

• Bet acceptance: Bets are only valid once confirmed in your account's bet history. A bet that has not been confirmed is not a live wager regardless of what appeared on screen during the placement flow.
• Odds changes: For pre-match bets, the odds at the time of confirmation are the odds that apply. For live bets, odds can change rapidly and the confirmed odds at acceptance are final.
• Void bets: A bet may be voided if the event is cancelled, abandoned or if pricing errors occurred. Voided bets are returned to your balance as a stake refund.
• Abandoned events: For cricket matches, an event is considered complete once a result has been reached by the applicable match rules (DLS method, reduced overs, etc.). Where no result is possible, bets are typically voided unless specific in-play market rules determine otherwise.
• Maximum winnings: Maximum payout limits per bet or per event apply. Limits vary by sport and market and are shown in the betslip and in the platform's betting rules section.
• Error correction: Obvious pricing errors – where the odds offered were clearly incorrect due to a technical fault or data feed error – may be corrected and bets placed at erroneous odds may be voided, with stakes returned.

All bet settlement decisions made by zc111 in accordance with these Terms and our product-specific betting rules are final.

8. Casino Rules

Casino games available on zc111 use certified Random Number Generator (RNG) technology. Live casino games are operated by live dealer studios with real-time video feeds. The following rules apply:

• Casino game outcomes are determined by certified RNG systems or live studio operations. Results are final once a game round has concluded.
• If a technical fault interrupts a casino game mid-round, the round may be cancelled and the stake returned. Where a round's result can be determined from server data, that result will be applied.
• Jackpot wins are subject to verification before payout. zc111 reserves the right to withhold payment pending investigation where a jackpot win appears to have resulted from a technical malfunction.
• Bonus restrictions on Casino games are described in the Bonuses section (Section 6) and in individual promotion terms.

9. Bingo Rules

All bingo rooms on zc111 operate with fixed schedules visible in the Bingo lobby. The following rules apply to bingo play:

• Tickets must be purchased before the call begins. No purchases are accepted after the game has started.
• The game operates on an automatic calling system. The sequence and speed of calls are system-controlled.
• Prizes are awarded based on the specific prize pattern for each room (full house, one line, two lines etc.), which is displayed in the room before the game starts.
• Free ticket room access is governed by the specific promotion under which the free tickets were issued. Winnings from free tickets may be subject to wagering requirements.
• Jackpot prizes in progressive bingo rooms are accumulated from ticket purchases and paid out in full to the winning ticket holder for that room.

10. Prohibited Conduct

The following activities are strictly prohibited on zc111 and will result in account suspension, bet voiding and potential forfeiture of balance:

• Creating multiple accounts to claim multiple bonuses or circumvent account restrictions.
• Use of automated software, bots, scripts or any other system designed to place bets or play casino games without genuine manual participation.
• Colluding with other players in casino games, bingo or sports betting in a way designed to manipulate outcomes or exploit the platform.
• Participating in, facilitating or having knowledge of match-fixing or any agreement between players designed to fix the outcome of an event on which bets are placed.
• Exploiting software errors, glitches or pricing mistakes to gain an unfair advantage.
• Money laundering or using zc111 to process funds derived from illegal activity.
• Providing false identity information during registration or verification.

Where zc111 identifies prohibited conduct, we reserve the right to void all associated bets, freeze account funds pending investigation, close the account and report activity to relevant authorities where legally required.

11. Account Closure

You may close your zc111 account at any time by contacting support via live chat. Before closure, any pending bets will be settled normally and any remaining verified balance will be processed for withdrawal to your registered payment method.

zc111 may close your account at any time if:

• You have breached any of these Terms.
• We have reasonable grounds to suspect fraudulent, abusive or unlawful activity.
• You have requested self-exclusion and wish to have your account permanently closed.
• We are required to do so by a legal, regulatory or technical requirement.

Where an account is closed by zc111 due to Terms breach or fraud, remaining balances may be withheld pending investigation. Where closure is initiated without fault on your part, your verified balance will be returned.

12. Responsible Gaming

zc111 is committed to providing a gaming environment that helps players manage their activity responsibly. The following tools are available to all account holders:

• Deposit limits: Set daily, weekly or monthly caps on the amount you can deposit. Limits take effect immediately. Increases to existing limits have a mandatory waiting period.
• Session time reminders: Enable on-screen notifications that alert you after a defined session duration.
• Self-exclusion: Request a temporary or indefinite exclusion from the platform. During exclusion, all access to gaming products is suspended and marketing communications are paused.
• Reality checks: Periodic prompts showing session duration and net result of current session.

All responsible gaming tools are accessible in your account settings. zc111 does not provide gambling addiction treatment or counselling services – if you feel you have a problem with gambling, please seek guidance from a qualified professional. See the Responsible Gaming page for full detail. All users must be 18 or older.

13. Limitation of Liability

zc111 provides the platform on an "as available" basis. While we work to maintain continuous service, we do not guarantee uninterrupted access and accept no liability for loss resulting from:

• Technical outages, maintenance windows or internet connectivity issues.
• Delays in payment processing caused by third-party payment providers.
• Actions taken in good faith to prevent fraud or ensure platform security.
• Force majeure events including natural disasters, telecommunications failures or actions of regulatory bodies.

Our liability to you in connection with your use of the platform is limited to the amount of your verified account balance at the time of any claim. zc111 is not liable for any indirect, consequential or speculative losses.

14. Changes to These Terms

zc111 reserves the right to amend these Terms at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date shown at the top of this page. For significant changes, we may notify registered account holders via email or in-platform notification.

Your continued use of the zc111 platform after updated Terms have been published constitutes your acceptance of those changes. If you do not agree with updated Terms, you should stop using the platform and request account closure.

It is your responsibility to review these Terms periodically. zc111 is not obligated to provide individual notice of every amendment, and your continued use of the platform remains subject to the current published version of these Terms at all times.

For any questions about these Terms, contact our support team via the in-platform live chat or at [email protected].